We’re excited to announce Berkshire Hathaway HomeServices, was ranked “Highest Overall Satisfaction for Repeat Home Buyers Among National Full Service Real Estate Firms” in the J.D. Power 2018 Home Buyer/Seller Satisfaction StudySM.
The study, now in its 11th year, measured satisfaction with the nation’s largest real estate companies among customers in four segments: first-time buyers; repeat buyers; first-time sellers; and repeat sellers. Overall satisfaction was tracked on a 1,000-point scale across four factors of the home-buying experience: agent/salesperson; real estate company office; closing process; and variety of additional services.
Among repeat home buyers, Berkshire Hathaway HomeServices scored 874 out of a possible 1,000 points, performing particularly well in the agent/sales person category among others. “Our Berkshire Hathaway HomeServices network represents top-quality service and representation across the U.S. and in Berlin, London and other parts of the world,” said Gino Blefari, CEO and president of the network.
“The ranking ‘highest for repeat home buyer satisfaction’ says a lot about our network of agents and brokerages,” Blefari added. “In simple terms, clients experienced our network’s service and expertise, successfully navigated the real estate process, and returned for another transaction. Our network agents earn repeat business and that is the true mark of quality service.”